Contact Garrisonbet – getting in touch with us
Start playingWho you're writing to
This page belongs to Garrisonbet, the casino you play on at garrisonbet-casino.co.uk. When you write to us here, you're reaching the team behind this site directly, not a third-party review desk.
Most messages we get fall into a handful of categories: account access, a deposit or withdrawal that hasn't behaved as expected, a bonus question, or a verification request that's asking for documents. Knowing which of those your query fits speeds up the reply.
The boundary of what we handle
We can answer questions about your account, our payment options, our bonus terms and our verification process. We can't adjudicate a dispute that sits with a payment provider or bank on their side, and we can't override the 3x wagering requirement that applies to every deposit before related withdrawals clear.
If a query needs a document check or a balance review, expect us to ask for the same identifying details our verification process already requires — that's not a delay tactic, it's how we confirm we're talking to the account holder.
Email and response times
Our support inbox is [email protected]. Write in with your registered email address, the approximate date and time of the issue, and any reference number shown on screen — that combination lets the first reply actually resolve something instead of asking for the basics back.
- Account access or login problems
- Deposit or withdrawal queries
- Bonus eligibility and wagering questions
- Verification (KYC) document requests
Operator support channels
Alongside email, our web chat is available for faster back-and-forth on live issues — useful when you're mid-session and need a quick answer rather than a written reply. Both channels reach the same support team, so use whichever suits the query.
If you're asking us to pause or close your account, that request goes through a separate address so it's handled by the right team without getting mixed in with general queries.
Escalating a complaint
If your first reply doesn't resolve things, tell us so directly and reference the earlier thread — that keeps the history in one place instead of starting a fresh case from scratch. For anything touching your ability to gamble safely, our Garrisonbet team also points players toward independent UK support services, covered on our responsible gambling page.
Winnings tied to an account under verification review can be affected if requested documents aren't provided within 14 days of a request, so a verification query is worth escalating promptly rather than leaving it.
Protecting minors
This site is restricted to players aged 18+. If you share a device with someone under that age, parental control software such as Net Nanny or Qustodio can help keep this and other gambling sites off a shared browser.
For free, confidential support with gambling, the GamCare National Gambling Helpline is reachable on 0808 8020 133, 24 hours a day, and BeGambleAware.org offers further guidance and tools.
This site is for players aged 18 and over (18+) only. If gambling ever stops feeling like entertainment, free and confidential help is available at BeGambleAware.org.